D-Link DVX-2000MS User Manual

10D-Link DVX-2000MS User ManualSection 2 - InstallationPrivacy of CallsVarious components of the Microsoft® Response Point™ phone system must exchange

100D-Link DVX-2000MS User ManualSection 2 - InstallationYour e-mail server can be configured to work with Response Point. Configuring an e-mail server a

101D-Link DVX-2000MS User ManualSection 2 - InstallationYou can change the date and time of the base unit clock, which appears on the Base Unit page.

102D-Link DVX-2000MS User ManualSection 2 - InstallationIt’s important to back up the base unit, where contact information, voice messages, and other

103D-Link DVX-2000MS User ManualSection 2 - InstallationIn the unlikely event that the base unit is damaged or fails, you can restore your phone syste

104D-Link DVX-2000MS User ManualSection 2 - InstallationCall routing is simply the way calls are handled when they reach your office. The most importan

105D-Link DVX-2000MS User ManualSection 2 - InstallationSetting Up an Automated Receptionist PlanThe Automated Receptionist Plan is useful if you want

106D-Link DVX-2000MS User ManualSection 2 - InstallationThe Receptionist Plan is useful for your office if you want a person to answer calls and transf

107D-Link DVX-2000MS User ManualSection 2 - InstallationSetting up an operator is a support feature of the Automated Receptionist Plan. Occasionally,

108D-Link DVX-2000MS User ManualSection 2 - InstallationThe Multiple Phones Ring Plan is a manually configured plan, based on the Receptionist Plan. It

109D-Link DVX-2000MS User ManualSection 2 - InstallationTo setup a Multiple Phones Ring Plan using a job-role user:1. Click the Phone System button, a

11D-Link DVX-2000MS User ManualSection 2 - InstallationSecurity ConsiderationsSecurity and privacy are related topics. Privacy Considerations discusse

110D-Link DVX-2000MS User ManualSection 2 - InstallationTo assign a user to receive incoming calls:1. Click the Call Routing button, and click Choose

111D-Link DVX-2000MS User ManualSection 2 - InstallationConfiguring Automated Receptionist PropertiesThe Automated Receptionist Plan is useful for your

112D-Link DVX-2000MS User ManualSection 2 - InstallationThe Automated Receptionist Plan is useful if you want the automated voice, called the Automate

113D-Link DVX-2000MS User ManualSection 2 - InstallationYour greetings and prompts create the first impression that callers have of your business, so i

114D-Link DVX-2000MS User ManualSection 2 - InstallationTesting Tips• Listen to the recording before saving it. • After saving it, call into your busi

115D-Link DVX-2000MS User ManualSection 2 - InstallationBypass Receptionist allows callers to reach an extension number directly, without g

116D-Link DVX-2000MS User ManualSection 2 - InstallationYou can specify that outside phone numbers for the specified users are treated like Response Po

117D-Link DVX-2000MS User ManualSection 2 - InstallationWhen employees in your office can’t answer calls, you can configure Response Point™ to do one of

118D-Link DVX-2000MS User ManualSection 2 - InstallationUsing Microsoft Response Point AssistantAssistant is the program that employees use to manage

119D-Link DVX-2000MS User ManualSection 2 - Installation• The Call Forwarding tab allows you to specify call forwarding rules, such as who gets calls

12D-Link DVX-2000MS User ManualSection 2 - InstallationSystem VulnerabilitiesResponse Point runs on your office LAN, and your organization may have a w

120D-Link DVX-2000MS User ManualSection 2 - InstallationLogging On to AssistantYou log on to the Assistant program by specifying the extension number,

121D-Link DVX-2000MS User ManualSection 2 - InstallationUser PropertiesUsing Assistant, you can change a number of settings as a Response Point™

122D-Link DVX-2000MS User ManualSection 2 - InstallationCallers to the phone system may request to speak with your group by using a variety of names.

123D-Link DVX-2000MS User ManualSection 2 - InstallationSpecifying a Location NameCallers to the phone system may request to speak with anyone at a ph

124D-Link DVX-2000MS User ManualSection 2 - InstallationYou can specify that your name and extension number appear in the directory accessible to peop

125D-Link DVX-2000MS User ManualSection 2 - InstallationResponse Point™ gives you many options for placing calls and handling the calls that you recei

126D-Link DVX-2000MS User ManualSection 2 - InstallationIn Response Point, you can use voice commands to place a call. Use the voice-dialing feature f

127D-Link DVX-2000MS User ManualSection 2 - InstallationWhen calls come into the office and are sent to your extension number, you can see the caller i

128D-Link DVX-2000MS User ManualSection 2 - InstallationParking a call is like holding a call, except that it can be picked up on any phone in your of

129D-Link DVX-2000MS User ManualSection 2 - InstallationYou can forward a call to another extension number, an external phone number, to voicemail, or

13D-Link DVX-2000MS User ManualSection 2 - InstallationResponse Point can handle many calls in a timely and reliable manner. However, there are severa

130D-Link DVX-2000MS User ManualSection 2 - InstallationMany offices have a public address (PA), or intercom, system so that coworkers can easily commu

131D-Link DVX-2000MS User ManualSection 2 - InstallationWhen your phone rings, Assistant can send your computer a notification that contains informatio

132D-Link DVX-2000MS User ManualSection 2 - InstallationYou can display incoming call notifications in the lower-right corner of your computer screen b

133D-Link DVX-2000MS User ManualSection 2 - InstallationUsing Assistant, you can transfer the contact information that’s stored in your e-mail program

134D-Link DVX-2000MS User ManualSection 2 - InstallationYou can manually add up to 1100 contacts on the Contacts tab. In addition, if you want to edit

135D-Link DVX-2000MS User ManualSection 2 - InstallationYou may be asked to delete some contacts if the limit for the phone system has been reached. L

136D-Link DVX-2000MS User ManualSection 2 - InstallationVoicemail messages can be left on your phone or delivered as attachments to e-mail messages (o

137D-Link DVX-2000MS User ManualSection 2 - InstallationYou can specify how you want to retrieve your voice messages—either by phone, as attachments t

138D-Link DVX-2000MS User ManualSection 2 - InstallationYour voicemail greeting can help give callers a favorable impression of you and your business.

139D-Link DVX-2000MS User ManualSection 2 - InstallationYour greeting is the first impression that callers have of you, so it’s important to keep in mi

14D-Link DVX-2000MS User ManualSection 2 - InstallationVoice over Internet Protocol (VoIP) brings the power of the Internet to phone services. Unless

140D-Link DVX-2000MS User ManualSection 2 - InstallationTesting Tips• Listen to the recording before saving it. • After saving it, call into your busi

141D-Link DVX-2000MS User ManualSection 2 - InstallationYou can retrieve your voice messages by phone when you’re in the office.To access your voicemai

142D-Link DVX-2000MS User ManualSection 2 - InstallationYou can retrieve your voice messages by phone when you’re out of the office. To access your voi

143D-Link DVX-2000MS User ManualSection 2 - InstallationYou can review voice messages as attachments to e-mail messages. To review your voice messages

144D-Link DVX-2000MS User ManualSection 6 - TroubleshootingTroubleshootingThis chapter provides solutions to problems that can occur during the instal

145D-Link DVX-2000MS User ManualSection 6 - TroubleshootingWhy isn’t the base unit responding?This condition may occur when there is a connectivity is

146D-Link DVX-2000MS User ManualSection 6 - Troubleshooting• Response Point™ may be experiencing connectivity problems. To test receiving ca

147D-Link DVX-2000MS User ManualSection 6 - TroubleshootingWhat should I do if I see this message in the event log?“The Microsoft Response Point™ Dial

148D-Link DVX-2000MS User ManualSection 6 - TroubleshootingAssistantWhy won’t Assistant run on my computer?You may need to upgrade your system softwar

149D-Link DVX-2000MS User ManualSection 6 - TroubleshootingWhy did I lose my call when I put it on hold?You can put your calls on hold, if your phone

15D-Link DVX-2000MS User ManualSection 1 - Product OverviewFeatures• A Microsoft® Response Point™ Phone System• Designed with Simplicity in Mind - Eas

150D-Link DVX-2000MS User ManualSection 6 - TroubleshootingWhy doesn’t the Response Point™ confirmation prompt fill in the name of the person I asked to

151D-Link DVX-2000MS User ManualSection 6 - TroubleshootingWhy don’t the changes that I just made to my contact using Assistant appear in the incoming

152D-Link DVX-2000MS User ManualAppendix B - Networking BasicsNetworking BasicsCheck your IP addressAfter you install your new D-Link adapter, by defa

153D-Link DVX-2000MS User ManualAppendix B - Networking BasicsStatically Assign an IP addressIf you are not using a DHCP capable gateway/access point,

154D-Link DVX-2000MS User ManualAppendix C - Technical SpecificationsTechnical SpecificationsPhone System • Phone Network Integration -PSTN Support

155D-Link DVX-2000MS User ManualAppendix C - Technical SpecificationsWarranty*1 Year Limited©2007-2008 D-Link Corporation/D-Link Systems, Inc. All rig

156D-Link DVX-2000MS User ManualAppendix D - Contacting Technical SupportContacting Technical SupportU.S. and Canadian customers can contact D-Link te

157D-Link DVX-2000MS User ManualAppendix E - WarrantyWarrantySubject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) pro

158D-Link DVX-2000MS User ManualAppendix E - WarrantyLimited Software Warranty:D-Link warrants that the software portion of the product (“Software”) w

159D-Link DVX-2000MS User ManualAppendix E - Warranty• After an RMA number is issued, the defective product must be packaged securely in the original

16D-Link DVX-2000MS User ManualSection 1 - Product OverviewHardware OverviewConnectionsPower ReceptorReceptor for the supplied power adapter.Ethernet

160D-Link DVX-2000MS User ManualAppendix E - WarrantyIF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATI

161D-Link DVX-2000MS User ManualAppendix E - WarrantyFCC Statement:This equipment has been tested and found to comply with the limits for a Class B di

162D-Link DVX-2000MS User ManualAppendix F - RegistrationVersion 1.2October 15, 2008Product registration is entirely voluntary and failure to complete

17D-Link DVX-2000MS User ManualSection 1 - Product OverviewHardware OverviewLEDsPower LED A solid light indicates a proper connection to the power

18D-Link DVX-2000MS User ManualSection 2 - InstallationHardware InstallationConnecting the DVX-2000MS Base UnitPlug the power adapter into an AC outle

19D-Link DVX-2000MS User ManualSection 2 - InstallationConnecting the DPH-125MS IP PhonesPlug the power adapter into an AC outlet or power strip and p

2D-Link DVX-2000MS User ManualTable of ContentsProduct Overview ...5Package Contents...

20D-Link DVX-2000MS User ManualSection 2 - InstallationConnecting the DVG-3104MS GatewayThe DVG-3104MS Gateway translates incoming phone calls so they

21D-Link DVX-2000MS User ManualSection 2 - InstallationSoftware InstallationInstalling Microsoft Response Point AdministratorInsert the VoiceCenter CD

22D-Link DVX-2000MS User ManualSection 2 - InstallationClick Next to continue.Accept the License Agreement and click Next to continue.Click NextClick

23D-Link DVX-2000MS User ManualSection 2 - InstallationClick Install to begin the installation.Please wait while the InstallShield wizard installs Mic

24D-Link DVX-2000MS User ManualSection 2 - InstallationInstallation is complete, click Finish to exit the wizard.Click Finish

25D-Link DVX-2000MS User ManualSection 2 - InstallationStarting Microsoft Response Point AdministratorClick ConnectUse the following steps to start Mi

26D-Link DVX-2000MS User ManualSection 2 - InstallationWhen prompted for a password, type the default password, admin and click Connect.Note: It’s r

27D-Link DVX-2000MS User ManualSection 2 - InstallationIn Microsoft® Response Point™ Administrator, use the following steps to configure the DPH-125MS

28D-Link DVX-2000MS User ManualSection 2 - InstallationSelect one of the D-Link DPH-125MS IP Phones you just connected and click Next to continue.Note

29D-Link DVX-2000MS User ManualSection 2 - InstallationOn the Identification tab, in the User Type box, select Person from the drop down menu if it is

3D-Link DVX-2000MS User ManualTable of ContentsRemoving a Phone ...77Users ...

30D-Link DVX-2000MS User ManualSection 2 - InstallationThe owner and phone name have automatically been created for you. Click Finish to continue.The

31D-Link DVX-2000MS User ManualSection 2 - InstallationTesting Two Response Point PhonesNow that you have the phones connected to the LAN and have con

32D-Link DVX-2000MS User ManualSection 2 - InstallationIn Microsoft® Response Point™ Administrator, use the following steps to configure the gat

33D-Link DVX-2000MS User ManualSection 2 - InstallationSelect the D-Link DVG-3104MS Gateway you just connected and click Next to continue.Select the T

34D-Link DVX-2000MS User ManualSection 2 - InstallationEnter a name for the phone line adapter and click Finish to complete the configuration. Click Fi

35D-Link DVX-2000MS User ManualSection 2 - InstallationTesting the DVG-3104MS Gateway ConnectionNow that the DVG-3104MS Gateway is installed and the p

36D-Link DVX-2000MS User ManualSection 2 - InstallationInstalling Microsoft Response Point AssistantThe Microsoft® Response Point™ Assistant program g

37D-Link DVX-2000MS User ManualSection 2 - InstallationClick Next to continue.Accept the License Agreement and click Next to continue.Click NextClick

38D-Link DVX-2000MS User ManualSection 2 - InstallationClick Install to begin the installation.Please wait while the InstallShield wizard installs Mic

39D-Link DVX-2000MS User ManualSection 2 - InstallationInstallation is complete, click Finish to exit the wizard.Now take the VoiceCenter™ CD to vario

4D-Link DVX-2000MS User ManualTable of ContentsUsing Manual Dialing ...125Dialing an Internal Call ...

40D-Link DVX-2000MS User ManualSection 2 - InstallationStarting Microsoft Response Point AssistantUse the following steps to start Microsoft® Response

41D-Link DVX-2000MS User ManualSection 2 - InstallationWhat Is a Phone?Phones that come with Response Point have a special button called the Response

42D-Link DVX-2000MS User ManualSection 2 - InstallationWhat Is a User?In Response Point™, a user represents someone or something that can receive a ph

43D-Link DVX-2000MS User ManualSection 2 - InstallationJob RoleSimilar to group users, you can create job role users. For example, a “Receptionist” us

44D-Link DVX-2000MS User ManualSection 2 - InstallationWhat Is an Extension Number?In other phone systems, an extension number is often used to identi

45D-Link DVX-2000MS User ManualSection 2 - InstallationOffice ScenariosThis section outlines three fictitious small businesses and how they might choose

46D-Link DVX-2000MS User ManualSection 2 - InstallationMargie’s Travel is like many other small businesses. There is one large office where each employ

47D-Link DVX-2000MS User ManualSection 2 - InstallationRather than one big office, Fourth Coffee operates in a building with a reception area in the fr

48D-Link DVX-2000MS User ManualSection 2 - InstallationLike Margie’s Travel, Southridge Video operates in one large office space. However, instead of i

49D-Link DVX-2000MS User ManualSection 2 - InstallationAdministrator gives you several options for setting up a call routing plan—in other words, how

5D-Link DVX-2000MS User ManualSection 1 - Product Overview• D-Link DVX-2000MS Base Unit• D-Link DPH-125MS IP Phones (5 or 10)• D-Link DVG-3104MS 4-Por

50D-Link DVX-2000MS User ManualSection 2 - InstallationThese basic call routing plans can be customized in various ways. For example:• You can specify

51D-Link DVX-2000MS User ManualSection 2 - InstallationIntroduction to Microsoft Response Point AdministratorMicrosoft® Response Point™ Administrato

52D-Link DVX-2000MS User ManualSection 2 - InstallationWhat’s New in Service Pack 1The Microsoft Response Point 1.0 Service Pack 1 (SP1) release inclu

53D-Link DVX-2000MS User ManualSection 2 - InstallationAbout Voice ServiceResponse Point supports two kinds of voice services—analog service and VoIP

54D-Link DVX-2000MS User ManualSection 2 - InstallationAdding VoIP ServiceYou can place long-distance calls through an Internet connection if you confi

55D-Link DVX-2000MS User ManualSection 2 - InstallationRemoving VoIP ServiceRemove VoIP service from Response Point by following these instructions. T

56D-Link DVX-2000MS User ManualSection 2 - Installation6. If you want to edit any information in the table, select the row you want to change, and cl

57D-Link DVX-2000MS User ManualSection 2 - InstallationTo upgrade all devices1. Click Browse to find the upgrade package (look for an “RPU”

58D-Link DVX-2000MS User ManualSection 2 - InstallationAbout Call HistoryCall history can help you evaluate important areas of your business. Using th

59D-Link DVX-2000MS User ManualSection 2 - InstallationTo view a specific call history log1. In the Interval to show list, choose a timeframe to view.

6D-Link DVX-2000MS User ManualSection 1 - Product OverviewIntroductionD-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is designed for

60D-Link DVX-2000MS User ManualSection 2 - InstallationWhich customers are calling frequently or infrequently?Calls from a specific numberAll available

61D-Link DVX-2000MS User ManualSection 2 - InstallationConfiguring Park Music Music helps add a professional touch while filling the silence for callers

62D-Link DVX-2000MS User ManualSection 2 - InstallationThe Phone System page shows which phones, users, and services are configured in Microsoft® Respo

63D-Link DVX-2000MS User ManualSection 2 - InstallationAdd Phone ServiceDisplays the wizard from which you can add phone service to Response Point™.Ed

64D-Link DVX-2000MS User ManualSection 2 - InstallationThe Base Unit page contains information and options related to the base unit. Some of the statu

65D-Link DVX-2000MS User ManualSection 2 - InstallationCreate BackupSpecifies the path and description of the backup of the base unit. This backup will

66D-Link DVX-2000MS User ManualSection 2 - InstallationStorage spaceReports the amount of permanent memory available on the base unit to store voicema

67D-Link DVX-2000MS User ManualSection 2 - InstallationSpace used by voicemailReports the amount of space on the base unit used by voicemail files. Spa

68D-Link DVX-2000MS User ManualSection 2 - InstallationThe Call Routing page contains information and options related to call routing plans, which det

69D-Link DVX-2000MS User ManualSection 2 - InstallationRefreshUpdate the display of settings on the right side of this page. After you make changes us

7D-Link DVX-2000MS User ManualSection 1 - Product OverviewThe D-Link IP Phones include many standard and advanced features not found in analog phone s

70D-Link DVX-2000MS User ManualSection 2 - Installation2. A copy of the backup is created. 3. The backup is upgraded to the new version. 4. New files a

71D-Link DVX-2000MS User ManualSection 2 - InstallationIt may be important to understand how the Response Point™ base unit stores and retrieves inform

72D-Link DVX-2000MS User ManualSection 2 - InstallationWhere is this information stored?All data is stored on the physical device, which is why it’s i

73D-Link DVX-2000MS User ManualSection 2 - InstallationPhone system information is available on the Base Unit and Phone System pages of Administrator.

74D-Link DVX-2000MS User ManualSection 2 - InstallationUsing Microsoft Response Point AdministratorMicrosoft Response Point Administrator is the progr

75D-Link DVX-2000MS User ManualSection 2 - InstallationWhen you add a phone to Response Point, you physically connect the device to the LAN and to a p

76D-Link DVX-2000MS User ManualSection 2 - InstallationWhen you edit a phone in the Microsoft® Response Point™ phone system, you can change who is ass

77D-Link DVX-2000MS User ManualSection 2 - InstallationYou can remove a phone from the Response Point™ phone system. You may want to do this if the ph

78D-Link DVX-2000MS User ManualSection 2 - InstallationUsersResponse Point users are listed on the Phone System page, where you can use commands in th

79D-Link DVX-2000MS User ManualSection 2 - InstallationEditing a UserYou edit a Response Point user in the User Properties dialog box. You can also ch

8D-Link DVX-2000MS User ManualSection 2 - InstallationImportant ConsiderationsResponse Point offers many features, including the ability to manage, mo

80D-Link DVX-2000MS User ManualSection 2 - InstallationYou remove users from the phone system, after removing them from phones to which they are assig

81D-Link DVX-2000MS User ManualSection 2 - InstallationUser PropertiesUsing Microsoft® Response Point™ Administrator, you can set and change the setti

82D-Link DVX-2000MS User ManualSection 2 - InstallationCallers may ask to speak with someone serving in a job role using a variety of names. You can s

83D-Link DVX-2000MS User ManualSection 2 - InstallationCallers may ask to speak with someone at a location using a variety of names. You can specify t

84D-Link DVX-2000MS User ManualSection 2 - InstallationCallers may ask to speak with a group using a variety of names. You can specify these alternati

85D-Link DVX-2000MS User ManualSection 2 - InstallationYou can specify that names and extension numbers are available to people who call your office. Y

86D-Link DVX-2000MS User ManualSection 2 - InstallationYou can determine if the directory is available, or not, to external callers.Note: When you add

87D-Link DVX-2000MS User ManualSection 2 - InstallationYou can determine if the directory is available, or not, to external callers.Note: When you add

88D-Link DVX-2000MS User ManualSection 2 - InstallationVoicemailResponse Point supports various configurations for voicemail: You can retrieve voice me

89D-Link DVX-2000MS User ManualSection 2 - InstallationYou can specify how a user initially retrieves voice messages—either by phone or as attachments

9D-Link DVX-2000MS User ManualSection 2 - InstallationThe following considerations describe privacy issues that are unique to Response Point: Privacy

90D-Link DVX-2000MS User ManualSection 2 - InstallationYou can determine how callers who reach a specified user will be greeted. Later, the employee ca

91D-Link DVX-2000MS User ManualSection 2 - InstallationWhen a user is assigned to a phone and an extension number, a password is automatically assigne

92D-Link DVX-2000MS User ManualSection 2 - InstallationPhone ServiceResponse Point supports traditional phone service, which is the landline-based pho

93D-Link DVX-2000MS User ManualSection 2 - InstallationYou can use traditional phone service with Response Point for inbound and outbound calls. It us

94D-Link DVX-2000MS User ManualSection 2 - InstallationYou edit phone service options by using the appropriate pages of the Configure Phone Service Wiz

95D-Link DVX-2000MS User ManualSection 2 - InstallationYou can remove a phone service line by following these instructions.To remove phone service:1.

96D-Link DVX-2000MS User ManualSection 2 - InstallationBase UnitThe base unit is a dedicated device connected to your office LAN. It’s an essential com

97D-Link DVX-2000MS User ManualSection 2 - InstallationYou can review how much total space on the base unit is being used for voicemail files and how m

98D-Link DVX-2000MS User ManualSection 2 - InstallationTo view storage space detail: 1. Click the Base Unit button. 2. In the Tasks panel, under Statu

99D-Link DVX-2000MS User ManualSection 2 - InstallationIt’s a good idea to change the password of the base unit regularly to help maintain system secu