D-Link DES-1048 User's Guide download pdf (Page 26)

Limited Warranty

(USA Only)

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited warranty for

its product only to the person or entity that originally purchased the product from:

• D-Link or its authorized reseller or distributor and

• Products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S.

Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.

Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will be free from

material defects in workmanship and materials from the date of original retail purchase of the product, for the period set

forth below applicable to the product type (“Warranty Period”), except as otherwise stated herein.

5-Year Limited Warranty for the Product(s) is defined as follows:

• Hardware (excluding power supplies and fans) Five (5) Years

• Power Supplies and Fans Three (3) Year

• Spare parts and spare kits Ninety (90) days

D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to

the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be rendered by D-Link at an

Authorized D-Link Service Office. The replacement Hardware need not be new or have an identical make, model or part.

D-Link may in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned product that

D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.

Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of

original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that

it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective

Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof)

that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon

replacement or refund.

Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially

conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation,

from the date of original retail purchase of the Software for a period of ninety (90) days (“Warranty Period”), provided that

the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link

further warrants that, during the Warranty Period, the magnetic media on which D-Link delivers the Software will be free

of physical defects. D-Link’s sole obligation shall be to replace the non-conforming Software (or defective media) with

software that substantially conforms to D-Link’s functional specifications for the Software or to refund at D-Link’s sole

discretion. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original

licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. Software will be

warranted for the remainder of the original Warranty Period from the date or original retail purchase. If a material non-

conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the

non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-

Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted

respecting any Software for which a refund is given automatically terminates.

Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-Link's

products will not be applied to and does not cover any refurbished product and any product purchased through the

inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim

their warranty obligation pertaining to the product and in that case, the product is being sold "As-Is" without any

warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything

stated herein to the contrary.

Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy.

In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-

Link as outlined below:

• The customer must submit with the product as part of the claim a written description of the Hardware defect or

Software nonconformance in sufficient detail to allow D-Link to confirm the same.

• The original product owner must obtain a Return Material Authorization (“RMA”) number from the Authorized D-

Link Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated

purchase invoice for the product) before the warranty service is provided.

• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable

shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently

marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link

will only replace the defective portion of the Product and will not ship back any accessories.

• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed.

Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully

insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt.Herrnann St., Fountain Valley, CA

92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or

replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link, with

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D-Link DES-1048 User's Guide Page 26

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