21D-Link DHP-302 User Manual
Section 4 - Troubleshooting
Troubleshooting
• DHP-302 Powerline HD utility does not start correctly:
Reinstall the utility.
• DHP-302 Powerline HD utility does not detect the PowerLine HD Ethernet Adapter:
Please make sure your Powerline HD Ethernet Adapter is correctly plugged and connected to the computer or network
device.
• I can’t congure the PowerLine HD Ethernet Adapter, DHP-302 Powerline HD utility is always asking me for
the password:
Please make sure you have entered the correct password. Password eld is case-sensitive.
• I forgot my network password:
If you forgot your password, click the System tab and press the Reset button.
Warning: When resetting the DHP-302, you will lose all of your settings.
• I can’t congure any parameter of the PowerLine HD Ethernet Adapter, an error is shown when I try to
congure it:
Please make sure you have not unplugged the PowerLine HD Ethernet Adapter while conguring it.
• I changed the connection cable to another Ethernet adapter and now the utility does not work correctly:
Please restart the utility each time you disconnect the connection cable.
• I’m having a lot of problems conguring my network:
If you are having many problems conguring the network with two or more PowerLine HD Ethernet Adapter, please
make a reset to all of the Ethernet adapters, reset the utility and start conguring the adapter again.
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