D-Link DHP-1565 User Manual download pdf (Page 159)

154D-Link DHP-1565 User Manual

Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DHP-1565. Read the following descriptions

if you are having problems. The examples below are illustrated in Windows

XP. If you have a dierent operating system, the screenshots on your

computer will look similar to the following examples.

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you have to be connected

to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to

the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer

6.0 and higher

- Mozilla Firefox 3.0 and higher

- Google

™

Chrome 2.0 and higher

- Apple Safari 3.0 and higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or

connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.

• Disable any Internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal

Firewall, and Windows

XP rewall may block access to the conguration pages. Check the help les included with your rewall software

for more information on disabling or conguring it.

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D-Link DHP-1565 User Manual Page 159